Robo-e Privacy Policy

Robo-E Privacy Policy – Apple os

Effective date: December 5, 2024

Robo-E is dedicated to safeguarding your privacy and adhering to applicable information protection and privacy laws in your jurisdiction, including but not limited to the Personal Data (Privacy) Ordinance of the laws of Hong Kong (the “Ordinance”). This privacy policy aims to clarify the information we collect when you use our products and services, as well as how we process and utilize that information.

Information Collection
Use of Your Information
How Your Information is Shared
Third-Party Service Providers
Protective Measures
Data Retention
Your Rights
Privacy of Minors/Children
Contact Us

1. Information Collection

When you use our products and services, we may collect the following types of information:

General Information: If you create an account on our application, you may be required to provide your country or region, email address, password, date of birth, gender, height, weight, and fitness goals (such as weight and step goals). You may also choose to share additional information, such as a nickname. This personal information will be used to enhance the accuracy of health data algorithms, including metrics like heart rate, age, height, and weight.
Sports Health Information: We collect data related to your physical activities, such as steps taken, distance traveled, speed, exercise duration, calories burned, sleep duration, and heart rate. This information helps you track your personal fitness feedback and enables us to provide better health management services, such as promoting good sleep habits or providing instant SOS alerts or automatic fall detection (if applicable).
Location Information: When you use certain location-based services, such as any outdoor sports mode and checking the weather, GPS or any location information will be used. Location information will not be collected if you do not give permission to use the phone’s location function.
Device MAC and Application Information: While using our devices and applications, we collect information such as user configuration data, device MAC address, version numbers, serial number, firmware version, language, app version, mobile operating system version, and device identification. We only collect information related to our equipment that you have connected, and this data is obtained when the app connects to the device. The information will be stored locally on your mobile device and uploaded to our server. This data is used for firmware updates, app version notifications, and troubleshooting issues related to apps or firmware.
Service Information: When you utilize various features of Robo-E equipment and applications, you may submit service-related information. For instance, if you utilize any medication reminder feature, we may collect certain physiological information. Additionally, if you use the alarm clock function, we may access your phone’s built-in clock features.
SMS Log & Incoming Call Information: If you activate the incoming call reminder feature, with your consent, we may access your call status and contacts, but we will not store your communication data. When using the message notification function, we may also access SMS or third-party application notification statuses to push alerts to your smart wearable devices, without storing this information.
Contact List: If you need to use the call function of a 4G watch (e.g., RB Elite), you can synchronize contacts and mobile phone numbers with the watch. To facilitate users, the app has applied for Contact List permissions. You can also make calls using the watch’s dial pad.
Image Information: If you have questions or suggestions regarding our products and services, you can provide feedback through “Profile” > “Help” > “Feedback” in the Robo-E app. This feature allows us to collect your feedback, along with your contact information (if provided), enabling us to better understand and address any issues you encounter. If you consent, we may access your phone’s camera or photo album to allow you to upload images related to your feedback, assisting us in diagnosing the problem.
Log Information: When you use our devices or Robo-E app, we collect usage data, including account creation or login, device pairing, system errors, crashes, restarts, and upgrades. Your latest log information from the past 7 days will be stored locally on your mobile device, while older logs will be automatically deleted. Uploading logs can help us resolve issues more efficiently. We will not collect your log information unless you choose to upload it to our server through “My > Questions and Suggestions”.
Other Information: We may also collect various types of information that are not directly or indirectly linked to an individual but are aggregated, anonymized, or de-identified.

2. Use of Your Information

We will use the information we collect for the following purposes:

Provide, process, maintain, improve, and develop our products or services: This includes after-sales support and customer services on your device, such as optimizing heart rate algorithms using anonymized heart rate data.
Communicate with you: We will use your information to send necessary service notifications and respond to your inquiries, such as pushing replies to your Robo-E app based on your feedback submitted through the app.
Store and maintain your information: We will retain your information in accordance with our service requirements and legal obligations.
Provide limited services without server communication: We may offer certain functionalities without needing to interact with our servers.

Use of Non-Personal Data:

We will collect certain log information that does not include personal data, such as error codes related to device hardware issues (including restarts), device restart logs, Bluetooth connection logs, and anonymized data on user devices and application usage (if you opt-in). This information will be used for overall analysis to fix bugs, monitor usage, and optimize our services. To facilitate quick resolution of issues within the Robo-E application, we have integrated a third-party log capture tool SDK (com.tencent.bugly). These logs contain only parameter information from the user’s mobile device and do not include any personal privacy information.

We promise not to sell your personal information to any third party for processing without your consent. We will seek your explicit permission before sharing any Personal Data or Sensitive Personal Data. Your personal information will not be disclosed or transferred to any unaffiliated third party unless you consent to the same. For example, if you authorize the sharing of your personal information with a third-party device or platform, we will provide the requested information, such as steps, distance, height, weight, heart rate, calories, and other sports data. Please review the privacy policies of these third-party devices or platforms, as your activities on them will no longer be governed by this privacy agreement.

We may also share your information:

To enforce our policies or agreements;
To facilitate any act required by laws of the relevant jurisdiction.

4. Third-Party Service Providers

We may engage third parties to assist us in delivering Robo-E’s services, and you can choose whether to utilize these third-party services. When you choose to use a third-party service, the third party may collect your information as well. We strongly encourage you to take the time to read the privacy policies of these third-party services. We are not responsible for, nor can we control, how third parties use the personal information they collect from you, and we shall not be liable for any loss and/or damage arising out of any unauthorized disclosure of your information. The service provider has access to your personal data solely to deliver Robo-E services on our behalf and is obligated not to disclose or use it for any other purpose.

Map service: In the Robo-E service, the service providers that enable users to access outdoor activity tracking include AutoNavi Map SDK (com.amap.api), Google Map SDK (com.google.Maps), and Apple Maps SDK (com.apple.Maps). When you use this service, we will collect your geographical information and share your location data with the map service provider. For details on data collection and processing, please refer to the privacy policy of the respective map service provider. Robo-E uses this information to allow you to view your activity track after outdoor exercise. You can stop the collection of geographical information by disabling your phone’s GPS.
Weather service: If your device supports the weather push function, your location information will be sent to the weather service provider (ACCU) to retrieve weather information for your area. Once your personal information is anonymized, it will not be used to identify or locate you personally.
Cloud storage service: For Robo-E service, the cloud storage provider is Amazon (Amazon Web Services EMEA SARL or Amazon Web Services, Inc.). When you choose to store your data in the cloud, your personal data, including personal information, sports data, and health data, will be uploaded to Amazon’s servers. For specific details regarding data storage conditions, please refer to Amazon’s Privacy Policy.
Tencent Bugly service: Tencent Bugly is a service provider that collects information about abnormal states, such as crashes and unresponsiveness, during the use of the app (com.tencent.bugly, ios.bugly.qq.com). This service facilitates the timely detection of control abnormalities and provides a comprehensive understanding of positioning issues, allowing us to resolve user problems more efficiently. Only program-related exception data is collected, and user-related personal information is not involved.
Links to third parties: If you choose to link your account to other third-party applications (such as Strava or Google Fit), we may collect information that you have disclosed or chosen to share with us through these platforms, including data from your workouts or activities. You can stop sharing information with us by revoking our access to those services.

5. Protective Measures

We are committed to ensuring the security of your personal information and will take all reasonable and practicable steps to protect the same. To prevent unauthorized access, disclosure, or other similar risks, we will implement reasonable administrative, technical, and physical safeguards, making every effort to secure your personal data. However, NO Guarantee is given to the absolute security or confidentiality of the information provided.

6. Data Retention

If you use our products and services, we may collect and store your information for as long as you maintain your account. Once you cancel your account or submit a deletion request, we shall delete or anonymize your information as soon as possible, and in no event later than 90 days from the date of your request.

7. Your Rights

Robo-E is committed to respecting the confidentiality of your personal information and ensuring that you can exercise your rights under the relevant laws and regulations. Pursuant to this Privacy Policy and relevant laws and regulations:

Request access to your personal information: You can directly view your personal information in the application under “My > Personal Information.” If you are unable to perform these actions, please let us know by using the details provided below. We shall provide you with a free copy of the personal information so collected and processed upon request within a reasonable time so allowed under the relevant jurisdiction but in any event no later than 40 days from the date of your request. For any subsequent requests for the same information, we may charge a reasonable fee in accordance with applicable law and actual costs.
Request correction of personal information: You have the right to request the correction of any incomplete or inaccurate information so collected. If the information supplied and proven to be inaccurate, necessary correction would be made and actions would be taken pursuant to section 23 of the Ordinance within 40 days from the date of your request. Additionally, you can directly update your personal information in the application under “My > Personal Information”.
Request deletion of your personal information: You have the right to request the deletion of your personal information if we have no valid reason to continue processing it. Additionally, you can delete or permanently anonymize your data by canceling your account.

8. Privacy of Minors/Children

Our products and services are not intended for children under the age of 18 (or under 13 in some jurisdictions). Robo-E does not knowingly collect personal information from minors. If we become aware that personal information was collected from a child under the age of 18 (or under 13 in certain jurisdictions), steps would be taken to delete that information and terminate the minor’s account within a reasonable time, with or without parental consent.

9. Contact Us

Should you have any question in relation to this Privacy Policy, or any questions related to Robo-E’s collection, use or disclosure of your personal information, or you believe that your rights are not fully protected under this Privacy Policy, please let us know by contacting the following:

Email: [email protected]

The English version shall prevail in case of any discrepancy or inconsistency between the English version and its Chinese translation.